Our four-step approach to safe property sales viewing under COVID-19 restrictions

With the property market opening up there are different ways and restrictions as to how you can view a property on our portfolio depending on whether it’s England or Wales.

However, no matter where the property is, we have the wellbeing of our clients and staff at the core of what we do and how we undertake viewings.

We have developed a four-point process that is very simple to follow:


Step 1 – View our sale properties on our website, Rightmove, Zoopla or OntheMarket


Step 2 – Click on the Virtual Viewing button and watch a video of the property (videos are being added to properties daily)


Step 3 – Contact our office to request a viewing


Step 4:

In England

Complete the COVID-19 Health Assessment Form and then confirm your buying position (proceedable buyers only)

Two adults from the same household can then visit the property at an arranged time. No children will be permitted. You must maintain two-metre social distancing at all times, bring your own hand sanitizer, gloves and masks (might be required). Your viewing will be limited to 15 minutes.

In Wales

Your details will be placed on file and you will be contacted for viewing when the Welsh Government lifts such restrictions.

MMP/NL has already launched a 3D virtual viewing service to allow potential purchasers ‘to walk around’ and view a range of properties via an online platform, negating the need to physically visit a property. This builds on the existing use of videoettes and still photography used on its website.

Its offices in Shropshire, located at Oswestry, will initially offer virtual valuations to all customers wishing to sell or let their properties before a visit is considered. Potential buyers or rental applicants will be offered virtual viewings in the first instance before any physical viewings are offered.

“The safety of our staff, customers and the public is paramount. And so, we are introducing a range of measures that allow us to progress the viewing, sale or letting of properties in England. These will also be introduced at our Mid Wales offices when regulations change in Wales,” said Andrew Turner, a Partner at MMP/NL.

A summary of these procedures is below, with full details available from MMP/NL via email.


The plan includes checking on the health of staff, ensuring social distancing measures at its offices, including the number of people permitted in an office at any one time. Regular cleaning and sanitising measures are in place.


Digital valuations will be offered in the first instance. This allows a complete property valuation to be undertaken with video and telephone meetings held with the seller.

If a face-to-face meeting or valuation is required, MMP/NL will undertake an assessment, including health checks on the member of staff attending and that of the customer. Two-metre distancing will take place and protective gloves will be worn.


Where possible, viewings will be limited to the online virtual platform. However, where a prospective buyer wishes to view a property physically (in England), a health check will be carried out on all viewers. The seller and their family will be asked to vacate the property for the duration of the viewing which will be limited to 15 minutes.

“We believe the action we are taking will ensure the safety and wellbeing of all involved in the process of selling, buying or letting a property in the current situation,” added Mr Turner.

More details can be obtained from www.morrismarshall.co.uk, including the full Guild of Property Professionals COVID-19 Six Point Health and Safety Policy.